Yes. This is a secure site that can be trusted to enter private information. Information is automatically sent using secure certificates and stored with data encryption.

Can I change plans and coverage amounts?

Yes, but your vesting period will start over. Contact the Program Administrator.

877-212-2126
AEC Solutions, LLC
155 Meridan St.
Dearborn , MI , 48124

I have not received my membership package who do I contact?

Contact your agent, or the Program Administrator.

877-212-2126

For general customer Service questions who do I contact?

Contact the general Customer Service area at 1-877-212-2126 to get specific information about accessing the Non-Insurance Consumer benefits. Be sure to listen to the voice prompts carefully. Or Email us.

What is meant by Involuntary Unemployment?

Under this plan, Involuntary Unemployment is defined as totally and continuously losing full-time employment as a result of:

(1) a permanent involuntary termination of employment; or

(2) an involuntary layoff or suspension of employment; or

(3) an authorized, unionized strike or labor dispute by a chartered or previously organized trade or labor union; or

(4) a lockout, discharge of employees or temporary closing of business in response to organized employee activity; or

(5) a state or federally declared disaster caused by a geological or weather-related natural event.

Involuntary Unemployment does NOT include quitting, resigning, retiring, expiration of an employment contract, being fired for cause, or being on leave due to accident, sickness, disability, family obligations, childbirth, pregnancy, or due to scheduled seasonal or temporary breaks.

Are the benefit payments taxable?

It is possible that unemployment benefits may be taxable. We cannot give tax advice. You should consult your tax advisor about any benefits received and determine what tax rules apply. The plan pays regardless of any other coverage you may already have.

How do I file an Unemployment Claim?

Contact the Customer Service Center at 1-877-212-2126 for a claims package. You will need to complete the claims package and submit it to the Program Administrator to start the claim process. You must register with your state's unemployment division or an employment office. The Administrator will verify your coverage and start the claims payment process. If the waiting periods are over and your claim is otherwise valid, you will be paid a benefit equal to 1/30th of the Monthly Benefit amount you chose for every day beyond 30 days that you are out of work due to Unemployment for up to 6 months at a time. The Insurance Company does not pay claims benefits "in advance".

How much does the plan cost?

DreamShield: $249 (1yr), DreamShield: $349(2yr), Platinum 1: $349, Platinum 2: $424 Platinum 3: $449 Platinum,4: $649

Must I be behind in my mortgage payments or in foreclosure to access my Loss Mitigation benefits?

No. Your Pre-emptive Loss Mitigation coverage is available should you even anticipate the inability to make a payment. You’re encouraged whenever possible to contact us before you’ve missed your first payment.

Are Any Jobs Excluded?

You must be a W-2 employee and CANNOT be self-employed, an independent contractor, a business owner, a temporary or seasonal worker, an educational employee on a scheduled break, or work for your immediate family.

There are other excluded unemployment situations such as voluntarily choosing to become unemployed, willful misconduct, criminal misconduct, death, disability, family leave, childbirth, pregnancy; war, and discharge of pollutants. You will need to read your insurance contract for the specific definitions of these exclusions.

What Are the Waiting Periods?

Before involuntary unemployment insurance can be utilized, there is an initial Vesting Period of 60 days. If you become unemployed anytime before the initial vesting period is over, you will not be eligible to file a claim, and you will have to return to work for at least 60 days before eligibility begins. The Unemployment claims procedure requires documentation from your employer and your state's unemployment office which will verify the date of your unemployment.

30 day Elimination Period. Once the vesting period requirement has been met, there is also a 30-day "Elimination Period" before benefit is paid. The first 30 days of unemployment are not covered. The elimination period makes the insurance more affordable and eliminates the high expense involved in processing insignificant short term employment interruptions.

What is the primary benefit of the Life Event Shield?

Loss mitigation is the primary benefit of the Life Event Shield.  In simplest terms, this benefit gives the home buyer-borrower and/or lender access to our company's most powerful default prevention resource, the lost mitigation intervention.

Why is Loss Mitigation the Primary Benefit?

Because, at the core of  all four reasons, the default and foreclosure (and even loan delinquency), is either temporary or long term insolvency.  Only loss mitigation interventions, as defined below, can prevent default on a stand-alone bases.

What is the range of loss mitigation interventions?

Interventions can range from evaluation and advice to a beneficiary who is at risk of delinquency, to full-fledged workout solutions, negotiated on behalf of the borrower by one of our certified specialists, usually with the mortgage servicer, in the case of actual delinquency or default. Either the borrower or the lender, can initiate the intervention.

What are examples of workout solutions?

Workout solutions can take many forms. If a client desires and is capable of property retention, the establishment of a repayment or forbearance plan or possibly a loan modification is pursued. If disposition is the only recourse we will negotiate a short sale or deed-in-lieu of foreclosure.

We can avoid foreclosure for any client willing to stay engaged in the workout process.

How is the benefit activated?

The intervention benefit is activated once either the homebuyer/borrower or lender contacts our customer service department via email: (info@lifeeventsshield.com) or phone: (877-221-2126) notifying us of a missed payment or the anticipation of a missed payment.

How long is the Loss Mitigation portion of the Life Events Shield in effect?

The loss mitigation benefit is in effect for 12 months from the date of loan closing .